This policy explains how Piercing College ("we", "us", "the College") collects, uses and protects your personal data when you use our website, book a course, or use the student portal. We are the data controller for the information described here.
Who we are
Piercing College
Celebration Avenue, Stratford City, London, E20 1DB, United Kingdom.
Email: admissions@londonpiercingcollege.co.uk · Phone: 020 8050 3949
What we collect
- Booking & account details - your name, email address, phone number and postal address.
- Payment information - processed securely by Mollie on the Piercing College booking site. We do not see or store your full card details; we receive confirmation of payment and the details needed to manage your booking.
- Course records - the courses you book, attendance, documents and certificates, and any notes relevant to your training.
- Enquiries - anything you send us by email, phone or WhatsApp.
- Technical data - basic information your browser sends (such as pages viewed) needed to run the site and keep it secure.
How we use it, and our legal basis
- To provide your course (performance of our contract with you): taking your booking, payment and balance, running the student portal, issuing documents and certificates, and communicating about your course.
- To answer enquiries and provide support (legitimate interest).
- To meet legal and accounting obligations (legal obligation).
- For occasional updates or marketing only where you have opted in (consent) - you can withdraw at any time.
Who we share it with
We only share what is necessary, with providers who process data on our behalf under contract:
- Piercing College, our parent college, whose booking site (book.piercingcollege.co.uk) takes bookings and payments and runs the student portal.
- Mollie - to take payments.
- Our email provider - to send booking confirmations and course communications.
- Google Maps - if you view our map or use "Get directions".
We never sell your personal data. Some providers may process data outside the EU/EEA; where they do, appropriate safeguards (such as Standard Contractual Clauses) are in place.
How long we keep it
We keep booking and account data for as long as you have a relationship with us and for as long afterwards as we are required to for legal and accounting purposes (typically up to seven years for financial records). Course certificates may be kept longer so we can re-issue them on request. Enquiry messages are kept only as long as needed to deal with them.
Cookies
This website uses only essential cookies and similar storage needed to run it; the booking site and student portal set their own essential cookies to keep you signed in. We do not use advertising cookies. If we add analytics in future, we will update this policy and ask for consent where required.
Your rights
Under the GDPR you have the right to access your data, correct it, ask us to delete it, restrict or object to how we use it, and to data portability. You can also withdraw any consent you have given. To exercise any of these, email us at admissions@londonpiercingcollege.co.uk and we will respond within one month.
If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. For questions, contact us at admissions@londonpiercingcollege.co.uk.